On June 15, 2025, the Department of Tourism Studies, in collaboration with the HTE Alumni Association, successfully conducted the third workshop under “GradGuides: The Legacy Series”, providing valuable industry exposure to undergraduate students. This insightful webinar was delivered by Ms. Jithmi De Silva, Assistant Reservations Manager at Courtyard by Marriott, who engaged with the 1st year HTE undergraduates with her professional experiences and practical knowledge.
Titled “Front Office Operations”, the webinar offered an in-depth exploration of the core functions within a hotel’s front office department, covering vital areas such as front office management, reservations handling, guest satisfaction, and operational challenges in delivering seamless service. The interactive session allowed students to clarify their queries and gain firsthand insights into day-to-day operations and career pathways within the Rooms Division. The Department extends its gratitude to Ms. De Silva for her valuable contribution towards bridging the gap between academic learning and industry practice, empowering future professionals in Sri Lanka’s growing hospitality sector.